It’s not just you: T-Mobile service is down for some subscribers


Phone calls, messages, and data connections are all experiencing difficulties for customers on the East Coast.

image credits: androidpolice

Around 12:30 p.m. ET, T-Mobile customers began experiencing service and connectivity issues. Outages have been reported across the East Coast via social media sites including Twitter, Reddit, and Downdetector, but not all clients are affected, difficulties may be sporadic, and the cause is unknown.

At about 12:15 p.m., users began reporting widespread connectivity issues, including trouble making phone calls, receiving text messages, and transmitting data. T-Mobile customers in Massachusetts are reporting difficulties making phone calls. New York, Boston, and Washington, D.C. are among the cities where people have reported being affected. It appears from a map of Downdetector reports that the issue is most prevalent in the Northeast.


Downdetector has provided a map of reported service failures.

T-Mobile recently experienced connectivity issues with LG phones on its network, and it’s possible that this is connected in some manner to that issue. On May 23rd, a different issue was rectified, with certain LG phones on T-network Mobile’s displaying a “LG IMS has Stopped” error message, which appeared to be linked to a network change.

Rebooting the device appears to fix the problem for some customers.


T-Mobile has been contacted for additional information. Although T-Mobile hasn’t officially acknowledged the downtime, the company’s @T-MobileHelp account has been replying to individual questions with DM-based support.

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