Every week, new episodes and movies are added to the Netflix content catalog. To share your favorite moments from a show or movie you are watching on Netflix, take a screenshot of the page. However, some users have recently complained about a problem where the webpage for the streaming service causes their PC monitor screen to go black.
Your plans for a watch party may be ruined because it is occurring at random. Here is a list of fixes for the monitor going black when viewing Netflix in case you are experiencing the same issue.
1. SWITCH TO A DIFFERENT WEB BROWSER
You can start with the simplest fixes and try to resolve this issue by utilizing a different web browser. For instance, you can switch to Chrome or Firefox if you now use Microsoft Edge. Launch the new browser, log into your Netflix account, and then verify that the issue has been resolved.
2. CHECK HDCP COMPLIANCE OF YOUR MONITOR
High-bandwidth DOCSIS or Netflix and other content streaming services benefit from digital content protection, which helps stop potential content piracy. Before it reaches the presenting device, the content on the streaming platform must be encrypted. Your display serves as the presentation tool in this instance.
You will undoubtedly have problems like a black screen or no audio if your display is not HDCP compliant. The HDCP Handshake issue is what is causing this. Make sure your monitor has HDCP compliant connections to prevent this. We advise utilizing HDCP 2.2 compliant cables if you have a 4K display.
3. DISCONNECT YOUR HDMI SPLITTER
We advise unplugging any HDMI splitters that are connected to your monitor. When you use an HDMI Splitter, Netflix will begin to suspect that you are using a capture card to illegally download its material. As a result, you will get black screen problems on your monitor. Check to see if the issue is resolved after removing the splitter.
4. DISABLE VPN SERVICE
To access Netflix content that is blocked in your country, utilize a VPN service. But occasionally, it can interfere with enjoying that particular television or movie. Therefore, we advise you to change your VPN provider and check to see if your monitor is now operational. Check out our post for some viable options if the VPN provider you use stops functioning with Netflix.
5. TURN OFF BROWSER HARDWARE ACCELERATION
The next remedy we recommend is disabling your browser’s Hardware Acceleration. By delegating graphics-intensive activities to your system’s GPU rather than the CPU, Hardware Acceleration promises to enhance the visual output of a browser. However, by turning off the monitor screen, this can cause an application to crash and damage video streaming.
To disable Hardware Acceleration, adhere to these procedures. Three well-known browsers’ instructions are presented below.
Microsoft Edge for
Open Microsoft Edge on your Windows computer in step 1.
Step 2: Select the top-right corner’s three dots.
Step 3: From the menu of choices, select Settings.
Step 4: Select System and Performance from the Settings menu.
Step 5: Toggle off “Use Hardware Acceleration when available” by tapping the toggle next to it.
Close the Settings box and launch Netflix to see if the problem has been fixed in step 6.
Google Chrome for
Open Google Chrome on your Windows computer in step 1.
Step 2: Select the top-right corner’s three dots.
Step 3: From the menu of choices, select Settings.
Step 4: Type Hardware Acceleration into the search box at the top of the Settings tab and press Return.
Step 5: To turn off hardware acceleration, press the toggle next to “Use Hardware Acceleration when available” in the options that show on your screen.
Click Relaunch in step six.
Step 7: Open Netflix and see if the issue has been resolved after Chrome relaunches.
To use Firefox
First, launch Firefox on your Windows computer.
Step 2: In the top-right corner, click the Settings icon.
Step 3: From the list of choices, choose Manage More Settings.
Step 4: Scroll down to find the Performance area on the Settings tab.
Uncheck the box next to “Use suggested performance settings” in step 5. The option for hardware acceleration will then be enabled.
Step 6: Disable it by checking the box next to “Use Hardware Acceleration when available.”
Step 7: To see if your monitor is still acting strangely or not, open Netflix in a new tab.
6. CHECK AND REMOVE BROWSER EXTENSIONS
Numerous browser add-ons make the claim to enhance your Netflix viewing experience. However, some of them may include flaws, which is why your monitor may go dark when you’re watching Netflix. If the issue persists, you can try deleting some browser addons. To delete browser add-ons, adhere to these guidelines. Three well-known browsers’ instructions are presented below.
On Windows, disable extensions in Microsoft Edge
Open Microsoft Edge on your computer in step 1.
Step 2: On the menu bar’s top-right corner, click the Extensions symbol.
Step 3: From the list of choices, select Manage Extensions.
All of your installed extensions will be shown on your screen.
Step 4: To delete the extension, click Remove beneath its name.
Step 5: Check to see if the problem has been fixed by opening Netflix in a new tab. In that case, try again.
Remove Chrome Extensions on Windows
Open Chrome on your Windows computer in step 1.
Step 2: In the top-right corner, click the Extensions button.
Choose Manage Extensions in step three.
Step 4: Select one and click Remove next to its name when the page listing all installed extensions has opened.
Step 5: Open Netflix in a new tab and see if the issue is resolved by uninstalling the offending extension(s). If not, repeat the procedure to take out more extensions.
Windows Firefox Extension Removal
Open Firefox on your Windows computer in step 1.
Step 2: In the top-right corner, click the Settings icon.
Step 3: From the dropdown menu, select Manage More Settings.
Step 4: Scroll down to the Languages and Appearance sections of the Settings pages.
Fifth step: choose Extensions and Themes.
Step 6: From the list on the right, choose Extensions.
Step 7: After viewing every extension, pick the one you want to remove.
The eighth step is to click the three dots next to the blue toggle.
9th step: Choose Remove.
Open Netflix in a new tab and see if the problem has been fixed in step 10.
7. UPDATE THE GPU DRIVERS
If the problem persists, we advise you to update your Windows GPU driver. This will guarantee that the newest or most recently tested version of the software is compatible with the hardware. Such drivers receive automatic updates. However, you can manually search for and install GPU driver updates. Users using Windows 10 and Windows 11 should follow these procedures.
Step 1: Type Device Manager into the search box or icon and hit Enter.
Step 2: Locate and select Display Adapter in the Device Manager window.
Step 3: Perform a right-click on your graphics card’s name.
Step 4: From the list of choices, select Update Driver.
Step 5: Select Automatically Search for Updates.
Step 6: Your computer will download and install any updates that are available.
Step 7: Exit Device Manager and launch Netflix in your browser to see if the issue has been resolved.
DOWNLOAD NETFLIX FOR YOUR COMPUTER
We advise you to download the official Netflix desktop app from the Microsoft Store if nothing else has worked for you. Sign in with your Netflix account after downloading it to check if it functions.
USE YOUR PREFERRED MONITOR TO WATCH NETFLIX
In addition to the measures outlined above, if you’ve been using the same PC monitor for a while, we’d advise upgrading it. Visit our article on the top computer displays, which features Full HD and 4K options. You can pick a model based on your spending limit and preferred viewing angles.