Top 10 Ways to Fix iPhone Files Not Showing Up on PC

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Every year, iPhone cameras get progressively better. The most recent iPhone models can record Dolby Vision HDR videos. Even though you may take a lot of photos and movies with your iPhone, it’s a treat to view them on a computer screen or television rather than your phone’s screen.

It’s rather simple to transfer the media files from your iPhone to a Mac. Using AirDrop, you may do the task quickly. When attempting to transfer files from your iPhone to a Windows PC, the true problem surfaces. Even after connecting the iPhone to your PC with a USB cable, a few files occasionally fail to appear on your computer. When it comes to huge files like videos, the issue mostly arises.

Here are some of the finest solutions for iPhone files not showing up on your PC if you are unable to see or transfer files from your iPhone to your computer.

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1. UNLOCK YOUR IPHONE BEFORE CONNECTING IT TO THE COMPUTER

This is a rookie mistake most people make while connecting their iPhones to a computer. iOS requires you to unlock the device with your Touch ID, Face ID, or passcode before you can access the files on your PC.

unlock iPhone

So, unlock the iPhone and connect it to your computer using a USB cable with a Lightning port. Your files will show up in the DCIM folder.

2. USE A USB CABLE WITH SUPPORT FOR DATA TRANSFER

Ideally, the best cable to use for transferring data to and from your iPhone is the one that came in the box. The USB-C to lighting cable directly from Apple should give you the best compatibility and data transfer speeds.

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iPhone lightning cable

If you’ve misplaced the original lighting cable that came in the box, purchase one that is MFI-certified and is capable of data transfer. A cheap lighting cable may not be certified and can cause issues with showing up files on your PC.

3. CHANGE THE CAPTURE FORMAT TO ‘MOST COMPATIBLE’

The iPhone can capture photos and videos in two formats — High Efficiency and Most Compatible. The High Efficiency format uses HEIF or HEVC compression standard to save more space on your iPhone’s storage. However, this format is not compatible with all devices. As a result, files recorded in these formats may not show up on your PC.

On the other hand, the Most Compatible format uses the standard JPEG or H.264 compression standards which are compatible with most devices. So, it’s a good idea to change the capture format to this option. Here’s how to do it.

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Step 1: Open the Settings app on your iPhone.

Settings app on iPhone

Step 2: Scroll down and navigate to the Camera tab.

open camera settings

Step 3: Select the Formats option right at the top.

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Step 4: Tap on Most Compatible.

most compatible

From now on, all your media will be captured in the most compatible format making it easy to share with other devices.

4. USE ITUNES TO TRANSFER FILES

iTunes is an app developed by Apple to transfer files to and from your iPhone. If you can’t access the files on your iPhone using Windows Explorer, we suggest using iTunes. All the files on your iPhone will be accessible.

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Step 1: Install iTunes on your Windows PC using the link below.

Install iTunes

Step 2: Open the iTunes and connect your iPhone to your computer using a USB cable.

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Open iTunes

Step 3: A prompt on your iPhone will pop up asking if you want to allow the device to access photos and videos. Select Allow.

allow photos

Step 4: You will see another prompt on your iPhone asking if you want to trust the computer. Tap on Trust. Then, enter your passcode.

trust computer
enter passcode

Step 5: After that, you need to allow your computer to access the information on your iPhone. Click on Continue.

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Continue button

Step 6: Your iPhone’s contents will now show up in iTunes. Use the pane on the left to navigate to the category you want and access your files.

Access files

5. ENABLE THE ‘KEEP ORIGINALS’ TOGGLE IN PHOTO SETTINGS

This setting is correlated to the compatibility point we mentioned earlier. There is an option within the Photos app that lets you choose whether you want your iPhone to transfer media in a compatible format or the original recorded format. If large files are not showing up on your PC, changing this setting will fix that. Here’s how to do it.

Step 1: Open the Settings app on your iPhone.

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Settings app on iPhone

Step 2: Scroll down and navigate to the Photos tab.

photos settings

Step 3: Right at the bottom, under ‘Transfer to Mac or PC,’ select Keep Originals.

files show up on PC

Connect your iPhone to the PC, and the files that weren’t showing up earlier will be visible.

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6. USE A WIRELESS METHOD TO TRANSFER FILES

If none of the above methods were successful in displaying your iPhone’s files on the PC, it’s best to use a wireless method to transfer the files. Of course, this will consume more time than a wired transfer, but at least all your files will be visible on the iPhone for you to send to your PC.

TRANSFER ALL FILES SEAMLESSLY

To get the files from your iPhone to appear on your Windows 11 computer, use the aforementioned fixes. In general, compatibility is a problem, which we have tackled in two distinct solutions. You may quickly transfer the files from your iPhone to your PC as they appear.

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