TikTok users have recently experienced account lockouts despite not breaching the platform’s community guidelines. If you are one of those users, we will assist you in resolving the issue and regaining access to your locked, banned, or hacked TikTok account.
TikTok is a fantastic site for watching entertaining and addictive short films of all kinds. There’s a little bit of everything: dance, art, humour, cuisine recipes, life tips, and so on. When you start browsing, time goes by so swiftly that you only realise it hours afterwards.
However, several flaws taint the otherwise excellent user experience. One such issue is when TikTok decides to shut you out of your account at random. When you try to log in again, you get a message indicating your account has been locked. There could be various reasons for this.
TikTok users were recently plagued by another incident in which they were being tagged at random. Now we’ll walk you through another TikTok-related issue.
TikTok Account Locked: What’s the cause?
Many TikTok users are reporting that their accounts have been locked abruptly and there’s no way present to undo this. Users are also wondering if their account is banned or hacked. Although that’s not the case usually as TikTok is the main culprit behind this problem.
TikTok is yet to address the issue as users continue to express their anguish on Twitter, Reddit, and other social networking platforms. There can be a number of reasons why TikTok locks or bans someone’s account.
A locked account means that TikTok needs to verify that it’s you trying to log in and that someone else isn’t messing up with your profile. To prove that, you only have to enter the correct login information including your username and password.
However, if you’re entering that correctly, then TikTok may have locked your account for other reasons. For instance, TikTok may lock or bank your account for illegal activities like using bots such as Replit’s share bot, using a handle or username that’s inappropriate, posting offensive content, and spamming.
Your TikTok account can also be suspended or banned when you violate the platform’s community guidelines. You can have a look at them here to figure out if you have executed a violation.
Why has TikTok locked my account without doing anything?
As previously mentioned, there are several reasons why TikTok may have locked your account even when you believe you haven’t done anything wrong. The most common reason is the violation of TikTok’s community guidelines.
Firstly, you should go through the guidelines and try figuring out if there was any violation from your end. After that, think of you’ve indulged yourself in any unfair activities like using bots, logging in from different IP addresses, or harassing someone in comments.
If you didn’t do anything but your account is still locked, then it could be due to an app glitch. Recently, a number of TikTok users have been suffering from the same problem. Their accounts have been locked due to a bug in the TikTok app’s latest update.
How to Fix your Locked TikTok Account?
If you’re trying to fix your locked TikTok account, you should start by using general solutions. The first thing you should do is to make sure that your Internet connection is stable. If you’re running a VPN while trying to use the app, then turn it off.
After that, try restarting the TikTok app several times. You can also try restarting your device once or twice. Another working solution is to clear the TikTok app cache.
To do this, launch the app and go to your profile. From there, go to “Settings & Privacy.” Find the “Clear cache” option present under “Cache and Cellular Data.” This will clear the app cache and you’ll be able to unlock your account.
However, if you still can’t log in to your TikTok account, use the solutions available below one by one.
1. Update the TikTok app
App updates are available to resolve current problems and improve performance. If your account was locked due to an app bug, simply upgrade the TikTok app to the current version to resolve the problem.
Go to the Play Store or App Store for that. Look for TikTok, visit its website, and update the app.
Wait for the update to fully install. Then, launch TikTok and see if you can now access your account.
2. Reset your TikTok account password
The next option is to change the password on your TikTok account. When users are attempting to unlock a locked account, this is the most effective solution. Take the following steps:
- Launch the TikTok app on your device.
- Now tap on the “Log in” button present at the bottom.
- Next, tap on the “Forget password?” option.
- You’ll be asked to reset your password with your phone number or email address.
- Continue following the on-screen prompts to set a new password.
- Finally, log in to your TikTok account using the new password.
That’s all. You may now access your account. If you still can’t log in, try the solutions listed below.
3. Report the problem to TikTok
If your account is still locked, you’ll need to contact TikTok’s customer service team to unlock it. You must report the issue in the app to do so. Take the following steps:
- Launch the TikTok app and go to your profile.
- Now tap on the “three-line” icon present in the top-right section.
- Next, go to “Settings and Privacy.”
- Tap on “Report a problem” and choose “Suspended account” as the topic.
- Enter correct details about your problem along with suitable screenshots.
- Finally, submit the form and wait for TikTok’s response.
TikTok will contact you via email. Alternatively, you can go here and report the issue with your account.
4. Contact TikTok Support on Twitter
TikTok has a dedicated Twitter support handle. You can contact them if your account has been incorrectly locked, banned, or suspended. The support team is available from 8 a.m. to 5 p.m. PST seven days a week.
Launch Twitter and navigate to the Tweet composer during these hours. Now, describe your problem in full and include any relevant screenshots. Then, in your tweet, tag @TikTokSupport and publish it. Remember to tag them.
The TikTok support team will then contact you. Make an effort to communicate with them calmly and to find a solution. Avoid being aggressive to the team.
Create an Alternate TikTok Account for Temporary Use
It may take some time to unlock your locked TikTok account. It could take a month or two. If you need TikTok for everyday tasks, it’s a good idea to create an alternate account that you can use until your account is unlocked.
Simply open the TikTok app or website, tap “Sign up,” and create a new account using your alternate phone number or email address. You can then use this account on TikTok to watch videos and interact with your friends.
Meanwhile, contact TikTok’s customer service team to have your original account unlocked.